Excellent Customer Service 2 hours
Who is it for?
You can never give your Customers too much, it is what your business is all about - This training course is for people who want to improve their own customer care skills.
What is it about?
This training course will enable you to define your attitude to your customer. Recognise the best ways to improve your relationships with your customers and how to keep it going.
- Identify your customers
- Your responsibilities to your customers
- The 12 Principles of Good Customer Care
- Ways to check your Customer Care satisfaction
- Build a good relationship with your customers
- A self-audit
How will I be able to use it?
- A renewed relationship with your customers
- Improved Customer satisfaction
- If it’s not great – how to fix it
- If your Customer is happy so are you.....a better life for you
- Each delegate receives comprehensive training notes and handouts to take with them.